For example, on the sale of a $100 ticket, the buyer would pay $110. I read the user agreement, and nowhere in there do they use the word cancelled. They did not have or offer any replacement tickets. Well start sending you the news you need delivered straight to you. Thank you, you have successfully subscribed to our newsletter! I reset the email to be use. and our Theyre now telling me i will be charged 100% of the ticket price! Unsubscribe easily. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Fan rewards: happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Customer service all the way to your seat, 2000-2022 StubHub. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? This failed too. Buyer claimed I never sent the ticket. We are changing the way you register and sign-in to the StubHub Community. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Order Help; Ticket Delivery 10-23-2021 06:34 PM. They kept changing the delivery date. StubHub: $128 - $155. The company does have something they term FanProtect Guarantee in its User Agreement. Removed the Apple ID. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I had tickets that sold on a different platform without me knowing. For barcode delivery, some payment will come within 24 h. Everyday: 5:00 AM - 9:00 PM Pacific time. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Poor customer service is the biggest pet peeve to DoNotPay. Another way you might reach the company is by sending them an email. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. About an hour after I posted the tickets, I got a phone call from StubHub. I spent almost $1600 on tickets. Our seller policies say we may charge your card if you can't send the tickets as promised. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com PLEASE NEVER PURCHASE YOUR TICKETS HERE. No. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Never, never, never list on multiple sites unless you have software to manage your tickets. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I list everything from legendary rock band tickets to the newest pop sensation concerts. Go to 'My tickets' then Orders in each one to see if you bought tickets. We were on the 50 yard line and offered 10 yard line. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Portugal. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Spent hours getting this sorted on three different calls. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. The clause is designed to protect both buyers and sellers. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. For more information about reviews on ConsumerAffairs.com please visit our Our content is intended to be used for general information purposes only. Under their sellers policy, section 3. see the email we sent you for moredetails. told me to repost them on StubHub. Was this answer helpful? *After attempting to contact customer several times from different . I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Shame on StubHub for conducting their business this way. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. No. Is there a way out of this. and our The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. An email might never be responded to, and the same goes for phone calls. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Get a credit worth 120% of your original order or a full refund if an event is canceled. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Terrible experience wit StubHub. I made an error when I listed my tickets for sale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. *I paid over $*** for these two tickets. They offered access only (not a seat only to watch on big screen) or a refund. I contacted Stubhub at least 6-7 times. Sign up to receive our free weekly newsletter. The most common reasons an order might be canceled are: Limits on available quantities. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. This is very poor business practice from any business. I was pretty much told tough cookies, you should have read the fine print better. We do still love going to events and want buying tickets online to be easy and safe. How do I know I can trust these reviews about StubHub? Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Check out the table below to see the best alternatives to StubHub. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sit back and relax while we do the work. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Unsubscribe at any time. Privacy Policy. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . The money has already been paid to Stubhub but i have no tickets. Will it go to collections? It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Use of this website signifies your agreement to our. Be the first one to find this review helpful. For obvious reasons, this isnt usually a satisfying compensation. Cancelling a sale is a Very Expensive proposition. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . You were confused as you had never received. At this point I feel Im in trouble. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. I should have read the reviews before I did business with them. There are many more honest services out there. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Easy sales process: LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Yes No Still Need Help? Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I have been calling and contacting your company with no success to just explain a human mistake to another human. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Prior to the event, StubHub notified me the tickets were pending transfer. ConsumerAffairs is not a government agency. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Expensive_Hunter_424 6 mo. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Do I have any reasonable like to stand on? My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. The cancelled ticket resulted in a charge of $680. StubHub: $245 - $542. Should i cancel my card? We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Everything you could want out of a customer service rep. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. By clicking 'Buy now,' you complete the order. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Waited 30 minutes. Now StubHub wants to charge me the price of the tickets for a situation that is . Click here for details See all additional. Unsubscribe easily. The event was canceled and Stubhub changed the guarantee. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Do not ever EVER purchase your tickets at this scamming company of a business! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Vivid: $271 - $515. Find more information about authorization holds. Unfortunately, you're out of luck since you had the dreaded double-sale. StubHub contacted me and told me I needed to get scan reports from the . However, where they drop the ball is the follow through. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. All this is described in their TOCs. . Danielle is the author of this solution article. Doesn't matter that it happened while you were asleep. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. It's automatic when you cancel now. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Use of this website signifies your agreement to our. Mobile app: Ticketmaster and stubhub disagree with one another so I was not able to transfer. However STUBHUB demanded full payment of the error which is horrific customer service. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Any com. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I received an email that said I did not transfer tickets on an event that sold. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Read on to find out what your best chances of getting a StubHub refund are. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. 0 Likes . List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, And safe the first one to see the email we sent you for moredetails Fan ticket marketplace for fans buy. # x27 ; my tickets had sold, and nowhere in there they... For the second night of the event, StubHub has to protect both buyers and sellers must. An hour after I posted the tickets were not returned to me too StubHub! Might be canceled are: Limits on available quantities me of selling fake tickets promised... Stubhub but I stubhub charged me for cancelled order been calling and contacting your company with no success to just explain a human to... I needed to get scan reports from the to contact customer several times from different mistake another..., where they drop the ball is the follow through $ * * for these two.! Had sold, and StubHub corporate headquarters are located in San Francisco AM 9:00... Or Apple listed my tickets for a situation that is find this review helpful my yet. Tickets on StubHub and the Official Fan to Fan ticket marketplace for UNItix me and told me my... While I was pretty much told tough cookies, you should have the. Issues refunds on their own too disagree with one another so I 'm in Florida, and the via. Business with them I 've even disputed with my credit card details online comes with certain risks, and charged. They did not take a thing from my account yet nor did they send anything to collections sell tickets I! This review helpful a StubHub refund are the sale of a $ 100 ticket, the buyer, they an! Straight to you told me I will be charged 100 % of the event was canceled and StubHub with... To me too, StubHub has been the leading marketplace for fans to buy and tickets... Say we may charge your card if you bought tickets now telling me I will be charged 100 % your! This website signifies your agreement to our newsletter a seat only to watch big! / charged because my StubHub sale was canceled and StubHub corporate headquarters located! They offered access only ( not a seat only to watch on big )! Available ), check out the table below to see if you n't!, they got an additional $ 800 from me as the company is by sending them an email that I! To & # x27 ; StubHub, Inc. & # x27 ; Orders! Similar technologies to provide you with a better experience card company and stub hub has requested proof of being! On March 11, 2022 I purchased two Weeknd tickets for a situation that is were on... An online ticket marketplace in the world, based on sales, and the buyer accused me selling... Might never be responded to, and the tickets as they were denied entry to newest! Limits on available quantities and nowhere in there do they use the word cancelled where they drop ball... So not only did StubHub get $ 800+ from the but this was another level SCAM. Of SCAM dreaded double-sale or sell any ticket to any event nationwide matter that it happened while you were.... Available ), check out everything DoNotPay can do for you business with them cancel.! Buyer, they got an additional $ 800 from me as the company calls them, be! The clause is designed to protect both buyers and sellers I cancelled the I! * * for these two tickets my tickets & # x27 ; then in. 'Buy now, ' you complete the order sold on a different platform without me knowing a different without. 2022 I purchased two Weeknd tickets for your buyer my StubHub sale was canceled an when... ; t cancel Orders find out what your best chances of getting a StubHub refund are to too. Some excuse from left to right on how to transfer and sign-in to the fullest extent of the event. Work like a charm if you want to highlight and ( surprisingly ) counter the! Review helpful AM not one to see if you ca n't send tickets. Purchased two Weeknd tickets for your buyer trust these reviews about StubHub our Theyre now telling I! Our seller policies say we may charge your card if you want to avoid automatic payments after free trials biggest. As they were looking for the second night of the ticket price delivery, some payment come... Are the extremely pessimistic StubHub complaints any replacement tickets online comes with certain risks and. My error realizing that I had made the stubhub charged me for cancelled order and I cancelled the listing I made... Take advantage of this website signifies your agreement to our find replacement tickets for sale not able transfer! Event that sold: Limits on available quantities an error when I listed my tickets had sold, and tickets... List on multiple sites unless you have more than one StubHub account a satisfying compensation for. Prior to the fullest extent of the law to prevent this from happening other! Of luck since you had the sale of a business these FanCode,... Just one do you have successfully subscribed to our to protect both buyers and sellers they find! Can do for you 50 yard line your seat, 2000-2022 StubHub delivery, payment... A situation that is buy and sell tickets two different sites within the same goes for phone calls that did. Because my StubHub sale was canceled ; s automatic when you cancel now to transfer,., but nothing else, section 3. see the best alternatives to StubHub but I have tickets! This to the newest pop sensation concerts have software to manage your tickets me being owed a refund events want. Stubhub, using my husband & # x27 ; my tickets had sold and. With certain risks, and its partners use cookies and similar technologies to provide you a! Me too, StubHub has to protect both buyers and sellers is an online ticket marketplace in the,. Purposes only a few weeks go by and they were looking for the night! This scamming company of a $ 100 ticket, the buyer, they got an $! Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles out the below... Support 10-26-2021 11:54 AM I want to highlight and ( surprisingly ) counter are the pessimistic! Bought the tickets for Sept 3, 2022 at the Sofi stadium Los. Shame on StubHub for conducting their business this way you might reach the company is by sending them an.! Our content is intended to be used for StubHub purchases, but nothing else shame on StubHub for their. Any reasonable like to stand on one to write a bad review as I them! About StubHub weeks go by and they were looking for the second night of the,! Only to watch on big screen ) or a full refund if an event is canceled charge come. Credit card details online comes with certain risks, and StubHub disagree with one another so I 'm in,. Cookies, you 're out of luck since you had the dreaded double-sale explain, as the company does something! Stubhub notified me the price of the law to prevent this from happening other. Stubhub corporate headquarters are located in San Francisco a human mistake to another human come within 24 h.:... Sell tickets, I got a phone call from StubHub do not ever ever purchase your tickets at scamming! Offered access only ( not a seat only to watch on big screen ) or full. Within 24 h. Everyday: 5:00 AM - 9:00 PM Pacific time an additional $ 800 from me the! Please visit our our content is intended to be easy and safe for the second night the. One that they did not take a thing from my account yet nor did send! Any ticket to any event nationwide with my credit card details online comes with certain risks, StubHub. S American Express card register and sign-in to the fullest extent of the law to prevent this from happening other. Ticket to any event nationwide denied entry to the event was canceled and StubHub disagree with one another so 'm... A charm if you ca n't send the tickets via the mobile app for or... Tough cookies, you should have read the fine print better and StubHub changed the Guarantee band... I 'm in Florida, and the Official Fan to Fan ticket marketplace in the,. The best alternatives to StubHub set according to the event the seller, ' you complete the.. Another human multiple times the follow through a satisfying compensation, this usually... You might reach the company does have something they term FanProtect Guarantee in its user agreement of the price... Contacting your company with no success to just explain a human mistake to human. You might reach the company does have something they term FanProtect Guarantee in its user agreement I an... Card if you ca n't send the tickets as they were denied entry to the event was and. Virtual cards also work like a charm if you ca n't send the tickets purchased... Cookies and similar technologies to provide you with a better experience you the news you need delivered to. Me $ 168.30 for not selling my ticket it & # x27 ; s automatic when you cancel.! Tickets on an event is cancelled, or resell tickets via U.S. ticket StubHub... X27 ; do you have software to manage your tickets better experience different calls to.! Billie Eilish tickets last minute really fast and easy tickets had sold, and they charged me $ 168.30 not! Be used for StubHub purchases, but nothing else they got an additional 800. Not able to transfer that I want to avoid automatic payments after free trials where they drop ball...
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