How to Prepare for Your Call with USCIS Customer Service? What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? USCIS adjudicates applications and petitions on a case-by-case basis. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. What should I do now? Reply . Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. USCIS field offices strive to accommodate most appointments within two weeks. Before dialing the USICS, you must be prepared. Do not become the victim of an immigration scam. Get your call transferred to a field office. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. Share sensitive information only on official, secure websites. USCIS responde a consultas urgentes ya sea por correo electrnico o devuelve la llamada dentro de las 24-72 horas. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. USCIS employees do not reply to case-specific requests during outreach activities in local areas. Secure .gov websites use HTTPS USCIS is the government agency responsible for managing immigration into the United States. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. Also, please note that the call menu is regularly updated. An official website of the What are Other Types of USCIS Customer Service? If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. The agency offers a toll-free phone number that you need to call to seek assistance. However, they cannot provide legal advice or answer specific inquiries regarding a case. Help the USCIS IVR menu options led me to a dead end. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. Las citas de servicios biomtricos se programan automticamente. Secure .gov websites use HTTPS Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. To find the nearest USCIS local office or application facility. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. A .gov website belongs to an official government organization in the United States. How can I make sure that USCIS Contact Center representatives answer my question? Be strategic when calling the USCIS Contact Center. The most recent USCIS contact number is 1-800-375-5283. So if youve got basic queries, the IVR will help you even during the weekends. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. So, you might hear different options when you dial in. There are certain fixed hours within which you need to call. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Official websites use .gov A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. USCIS adjudica solicitudes y peticiones caso por caso. Many people want to come to the United States to work. And phone conversation with a live person is one of them. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. USCIS Customer Service menu. The information on this page is out of date. Press 1 for the English language. subscribers . USCIS Contact Service Center Saturday Hours. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. You can get in touch on their social media handles. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Esta tarea administrativa se est demorando ms que en el pasado. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. Press 2 to inquire about the latest petition youve filed with the USCIS. After-hours callers will be given an email address they may use to get help from USCIS. How can I make sure I dont miss a return call? USCIS Customer Service Number and How to Reach Them? Enter the receipt number to hear your USCIS case status. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. But this requires that you select the right options the software provides. Comparta informacin sensible slo en sitios web oficiales y seguros. Check for current office closure, COVID information and office location prior to visiting one of our offices. The USCIS processes tens of millions of applications and forms every year. A .gov website belongs to an official government organization in the United States. Updated 04/30/2013. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. Press 5 if you want to arrange a doctor for your immigration medical examination. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. 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