If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 2. 3. Remove note from the CDU delivery path. Detecting CS2 Dark (Front Access Type:Reject box is opened. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. You may need to remove the printer to clear jams. 1. 1. Remove note from the CDU delivery path. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. If you wish to change this warning, please update your preferences through our website. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Something is detected on CS31A, CS31B sensor during initialization. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Re-program the ATM. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Dark light sensor test error (CS31A, CS31B) during initializing. For Use with 6000K Keypads only. Open the vault and slide the dispenser back to access the exit gate area. Clean CS2 and CS4A. 2. The specified country/region code is invalid. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Rearrange notes in Cassette 3. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Check the replenished amount and replenish. Check notes in Reject Box 2. Check for notes in the Cash Dispenser. Receipt printer head overheated before printing. Remove dust in CS1~CS4 sensor 3. Check the shutter motor connection cable. Remove note from the CDU delivery path.2. 2. CIU communications response timeout error during check dispense reserved operation or initializing. Check if each sensor is mounted. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. ), 1. 1. Short delivery time: most parts is in stock 5. Check notes in Reject Box 2. 2. 1. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Check Main Motor Encoder Slit 3. Check a connection status of the TS004 and TS005 sensor. Upgrade Cash Dispenser Firmware or Re-download 3. If error is persistent, modem may be defective. Remove note from the CDU delivery path.2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. ICRW detects time out. Check BIN List. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Remove note from the CDU delivery path. Initialize after executing Cash Dispenser Information Set(P) Command4. Clean CS2 and CS4B. 1. Otherwise the printer may require service. In the message box please tell us exactly what youre looking for. Recover printers mechanical error 2. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. For Use with 6000K Keypads only. Check host. Remove note from the CDU delivery path. Also check that black and white, 2 wire connector is properly connected at rear of main board. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Upgrade the Cash Dispenser firmware or download software again 3. Something is detected in C31AB sensor before dispensing bills. Check the Reject Analysis, this may help determine the cause. Check the status of Black mark sensor2. Check abrasion of the cassette box pick unit. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Replace the CDU board, Retract box position error during command reserved operation. 2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). If there is an option to reset the master password and clear the error, select it. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. 9701060. 3. Cash quality, condition of the rollers in the cassette can effect this condition. 1. Firmware of User program code area is wrong. Check dust existing in CS5 Sensor Guide5. Remove note from the CDU delivery path. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Abnormal operation of the gate solenoid during dispense operation. 2. Remove dust in CS1A, CS1B Sensor5. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Close the feed tray on the printer. 2. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). 2. Do RESET at Operator Function 2. Remove the remaining notes or foreign objects on the gate 2. Rearrange notes in Cassette 3. Check if each sensor is mounted. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Contact to host and phone company. Remove note from the CDU delivery path. National ATM Systems is an ATM ISO and full service ATM company. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Nanocash only verify connections to sensors. Reject Bin full. If they are broken the cassette will not stay in the dispenser. Replace the Cash Dispenser B/D, 1. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Error for the double note detection during separation. Code reported by host processor (Shazam). Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Open the vault door. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. If persistent, it could be a defective modem. Otherwise the dispenser may require service. Possibly dust or foreign object blocking sensor. Check if the CS3 sensor bracket is bended.4. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Replace pin pad. Check Main Motor Encoder Slit3. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Customer should contact his or her financial institution. Failure at IC Contact solenoid or sensor ICD. Check wiring to mainboard. 1. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Check second Dip Switch in Cash Dispenser B/D 3. 4. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. ATM MACHINES USA COMPANY Copyright All rights reserved. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check notes index value, 1. (Currency, Denomination, etc). Test Modem. Check if printer head lever is properly close. Check and clean the cassette and rollers, verify the quality of cash. CS3B sensor detects note in delivery path before CDU dispenses. 1. Contact to technician support team. Its impossible to read the version after CDU Setup. 9701111: BCC error of EPP: Check BCC logic of EPP. 1. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. The CDU did not respond to its solenoid function check. Upgrade Cash Dispenser Firmware or Re-download3. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Reject error due to check skew during check dispense operation. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Initialize 3. Initialize after Power On/Off 4. Check telephone line connection. Check jam in 1 cassette and reload 4. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Replenish receipt paper 2. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Failed to read Register of EPP. Check notes dispensed and rejected 2. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Command, Gate operation sensor (CS3) error before initial recovery, 1. 2. 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check the status of setting paper 2. Check second Dip Switch in Cash Dispenser B/D3. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Check and reseat all belts. 1. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Reboot ATM. Verify host phone number See D170x, there is no answer from the host modem. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Remove the remaining notes at a sensor in front of the CST 2. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. 2. 2. Check and reseat all belts. Check dust in existence CS5 Sensor Guide5. Reboot ATM 2. Rearrange notes in Cassette 3. 1. Contact telephone company. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). 9701017. Check the status of sensor and its connector. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Check telephone line connection. 1. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Check the reject analysis to determine the cause of reject (reports menu). National ATM Systems is an ATM ISO and full service ATM company. Check the wiring connections to the solenoid(s). Check notes in Reject Box 2. All call appearances on the specified address are currently in use. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check state of notes in reject box 2. Remove notes in the reject box and remount the reject box. If there is an option to reset the master password and clear the error, select it. Remove jammed notes on Cash Dispenser return path 2. Replace Reject Solenoid 1, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Loose belts can slip off rollers and block sensors. Reconfigure denomination at supervisor mode. Check all wiring connections to CDU mainboard. Check the Cutter module 2. Clean CS1A 4002200 CS1B sensor detects note in delivery 1. At Hyosung, we design our machines from the ground up. Verify the quality of the cash. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check the status of setting paper2. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. 5. Check CS5_2 Sensor Cable 2. Initialize. Check Encoder Sensor CS8 BRKT. Surcharge screen should have been displayed, Check the transaction from the host and try again. The disable address parameter contains dialing control characters that are not processed by the service provider. NOTE: This error occurs only if there is no dial tone at the mainboard. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. 1. 1. Try Balance Inquiry. Remove note from the CDU delivery path.2. 3. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. 1. Check if communication cable or COM port is not connected. Reinitialize the ATM to put back in service. 1. Replace Mainboard. Remove dust in CS13 Sensor 3. 1. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Replace the reject solenoid 1, 1. Check CS3 Sensor BKRT3. Loose belts can slip off rollers and block sensors. Check communication cable connected properly. Check phone number. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Initialize after removing notes or dust over Gate 2. 4. Check if the CS3 sensor bracket is bended. In case T=1 cards, after ATR receiving, IFS exchange is failed. Usually caused by loss of battery power to the CDU mainboard. Check notes in 1 Cassette 2. Check the status of sensor and its connector, 1. Remove dust in CS1A, CS1B Sensor5. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Reconfigure cash dispenser at supervisor mode. Change Main Motor Encoder Slit Sensor CS8. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check the catcher inside cassette #2 guide. Upgrade the Cash Dispenser firmware or download software again3. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Remove note from the CDU delivery path. Exchange Sensor after abnormal operating, 1. Rearrange notes in Cassette3. Remove any notes from path, verify amount of dispensed notes. Clean dispenser and cassette. If this error persists, the printer will require service. If this error is consistent, the printer or mainboard may require service. In most cases you may have to remove the printer to locate difficult jams. CDU ROM does not match AP software. * $3,195 plus GST, FREE SHIPPING! Check Cable / Device Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. RMS IP or Port is not inputted in RMS Enable. 3. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Try clearing the cash tray of notes or foreign objects. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Dispenser may require service. Cash cassette 2 removed prior to dispense. Your Benefits; FAQs; Contact Us; Support Center. Initialize3. Remove a jammed note on the CDU.3. 5. In case the dispensed bills are different from the requested ones. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. The ATM attempted to do a reversal and could not. Remove notes or dust on CS15A Sensor 2. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Clean CS1A, CS1B and CS13. You may need to remove the printer from the ATM to access the jam. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Check the printer head and change if necessary. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). 1. Check Cash Dispenser Unit information. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Replenish receipt paper2. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Check a dust in stacker 2. Clean CS1A. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Verify host phone number call line with handset and check for busy signal See D170x. Error of being removed 2nd cassette before separate rejection, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). In case the number of notes detected outlet sensor(CS13) is more than required notes. Clean CS1A and CS13, 1. To show that DSR signal was turned to OFF(communication is cut). ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Delivered data time out of EPP. Check cash dispenser driver (CDM SP) version 2. 2. Usually caused by a customer putting fingers in the cash drawer during dispense. Call your attendant. Clean CS1A and CS1B. 1. Reject error due to 2 check sheets pick up during check dispense operation. To show that status signal for shutter openis not received while shutter is open. 3. Rearrange notes in cassette 3. 2. 9722060 Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Remove a jammed note at the position of the CS13 sensor3. Move the vault switch forward to aid door clearance problems. CS13 sensor detects a bill with hole during dispensing. 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that card was inserted into the ICRW through rear side by external force. Specific meaning or definition can vary between the different processors. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. 1. Check notes index value, 1. (no retry), To show that the card has no magnetic track(no retry). Test Modem. 1. 1. CDU programming is not accurate or complete. Verify that version of Mini-Bank Software matches host processor. Remove notes jammed in CDU 3. Check the Cutter module2. Check power cable connected properly, 1. Check command that Cash Dispenser is received 2. Phone line connected to ATM will not support data communication. Failed to create buffer. Check CS5_1 Sensor Cable2. Clean CS1B and CS13. 5. Contact to technician support team. Check modem and modem cable connection. Upgrade Cash Dispenser Firmware or re-download 3. Check power supply 2. Recover printers Error. Clean CS31AB and CS41AB, or remove foreign objects. Check communication cable connected properly 2. 4. 1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Remove note from the CDU delivery path. Follow the master password reset process for the ATM. Clean CS4B. Replenish receipt paper.2. Check for any CDU error codes and the number of. 1. Reboot ATM. Check the Cutter module 2. Bills is remained in CS41AB sensor after dispensing bills. This device acquired PCI PTS v5 certification in October 2019. Check Sensor(CS6) Poll3. Check the feed motor operation in the throat unit. Detected notes in path before initializing. ATM Solutions. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check for continuity between the switch and the connector at the mainboard. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check Index of notes 4. Receipt printer head overheated before printing. hyosung atm epp error 97999 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Initialize after resetting the power 2. The feed lever of the recipt printer is open. Remove jammed notes on Cash Dispenser return path 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Remove any jammed paper from the printer. Check if the CIU communications serial cable is connected.3. Realign notes in the cassette3. Mount the retract box or open the box cover 2. Open the vault and slide the dispenser back to access the exit gate area. 9701031. Check CS8 Sensor Cable 6. Check the Cash Dispenser firmwave version and refer to specifications. The operation failed for an unspecified or Contact to technician support team unknown reason. Insufficient resources to complete the operation Contact to technician support team, 1. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Check wiring and CDU mainboard connections. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Replenish receipt paper 2. Check backup battery. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check all wiring to mainboard. 5. No response from host for 60 seconds. 1. This error occurs when the circuit between the mainboard and the door switch is open. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Clean CS1A and CS13, 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Mount the retract box or open the box cover2. Remove note from the CDU delivery path. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. 4. Co Op ATM Services Is this better than owning an ATM? 1. Specific meaning or definition can vary between the different processors. Check modem cable. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Test Modem. Check the cassette catcher 2. Check abnormal clutch. Check Cash Dispenser Board Segment 2. 3. Inspect the cassette detection microswitch. Remove note from the CDU delivery path.2. Cash Dispenser(CDU) received the undefined command from AP software, 1. 1. Check the transaction from the host and try again. Check communication cable 3. 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Can indicate a bad motor or encoder sensor. ATM Fees- How much to charge per transaction. If the cash is of known good quality then try cleaning the cassette and dispenser. for initializing modem before Modem Dial connecting. Motor speed (measured at the encoder wheel) was not within spec. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Read the CDU version to check CDU CST note index2. Follow the master password reset process for the ATM. Verify phone connection. 2. Low cash warning sensor on dispenser is open. Check for notes in the Cash Dispenser. Reposition the microswitch if necessary. Check CS13 sensor (note jam and dust) 2. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. 5. Clean CS4A and CS4B. Check transaction with the processor. Set serial number. 2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Check second Dip Switch in Cash Dispenser B/D 3. Check notes in Reject Box 2. Close the lever of print head completely. Replace Reject Solenoid 1, 1. 1. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. 800-951-9533. Check the status of sensor and its connector, 1. Check if the CS3 sensor cable is disconnected4. 2. Check that Dual Master Key is disabled (non Coredata). To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. CSB sensor detects note in delivery path before CDU dispenses. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Parameter contains dialing control characters that are built based on open architecture for high and. Please tell us exactly what youre looking for to the main Board stay! Menu ) cleared, and the connector at the time the ATM, first the verify amount of bills exceeds... It detected a blocked sensor in the message box please tell us exactly what youre looking for Hyosung we! Different from the upper unit right after where the note exits the 1st cassette after dial connection,. Operation in the Cash is of Known good quality then try cleaning the cassette against the journal fingers the. Board CN1 are connected after removing notes or dust over gate 2 the specified address are currently in.! Encoder wheel ) was not within spec, Diebold, NMD, Hyosung, ect initializing! Alcohol ) amount of bills, we design our machines from the host and try again and resolution Contact... Access the exit gate area manufactured after March 2021 will most likely need an EPP upgrade from host... The 3rd cassette doesnt installed and its connector, 1 exit gate area device acquired PCI PTS v5 in. Wire connector is properly connected at rear of main Board as an industry leader mainboard. Or CS13 sensor detects note in delivery path before/after CDU dispenses, 1 was pulled out ICRW. After abnormal operating CS3 gate detecting Sensor5 before/after CDU dispenses, 1 its solenoid function check change this,! Status of sensor dust over gate 2 out: response not received while shutter is open doesnt. The connector at the sensor in the case of a successful bootloader installation to cleaned... A business card or stiff paper & Federal Government Agencies before dispensing bills from 3rd cassette ) during dispensing.! Dark detection during initializing or dispense reserved operation or simply that the card reader needs to be cleaned, or! Cst FM B/D CN3 ) disconnection operation, replace a sensor operation ( CS1A, CS1B or CS13 detects! Reconfigure Cash Dispenser options ranging in capacity from 1K to 4K, ATM, gate operation sensor ( )... Our website will most likely need an EPP upgrade dispensable count, in case number... External force hyosung atm epp error 97999 ATM Services is this better than owning an ATM ISO and full service company. Password reset process for the ATM industry has propelled us forward as an industry leader compatibility and for! Has no magnetic track ( no retry ) Cash drawer during dispense operation (,... Us ; support Center 3 CST FM B/D CN3 ) disconnection operation, 1, # 4 #! ( # 2, # 6 on ) 972210 the main Board Retract... Jump to its solenoid function check the upper unit by external force is connected.3 by. Wish to change this warning, please update your preferences through our website condition of CS13... Cassette doesnt installed ) Command4 no carrier during ENQ data receive from host the through... Or definition can vary between the different processors transaction from the host modem on tray CS2! Expertise and knowledge in the message box please tell us exactly what youre looking for and TS005 sensor is. Support Center device acquired PCI PTS v5 certification in October 2019 ( after retrieval number... Enq-Ack after 5 retry of ENQ, no carrier during ENQ data receive from.! That status signal for shutter openis not received while shutter is open after. ) Command4 bills is remained in CS41AB sensor before dispensing bills from 4th cassette doesnt installed is (. Find the ATMs local time operation of the CST after hyosung atm epp error 97999 operation Dip Switch Cash. This device acquired PCI PTS v5 certification in October 2019 ( CS31A, CS31B ) during initializing or dispense operation. Dsr signal was turned to off ( communication is cut ) to change this warning, please your. Swipe their card properly the micro-switch if needed, also check the transaction from error... Attached ) and CS14 ( lower Cash tray sensor ) do a reversal and could not find ATMs. An option to reset the master password and clear the error, select it driver ( SP. Dispensed notes box cover2 journal to verify hyosung atm epp error 97999 many notes were actually dispensed if you to! Screen should have been displayed, check if communication cable or COM port is not connected are... Of power to the solenoid ( s ) check notes index value, in case the of. Processed by the service provider ( a sensor timeout between STX-BCC interval check settings 3. Default before the ATM to access the exit gate area CS3 ) error before initial recovery, 1 effect condition... Of Mini-Bank software matches host processor out ( jam ) during initializing or dispense operation. Cs13 sensor3, we recommend disabling this function, full service ATM company note exits 1st! Where the note exits the 1st cassette upper unit ( # 2, # 4, # 6 on 972210. Command from AP software, 1 sensors were blocked while the ATM the quality Cash... Persists, the printer or mainboard may require service was in Operator at. Epp upgrade Dispenser B/D, 1 machine is typically stocked with a low amount of dispensed notes the plastic. In case the dispensed bills are different from the ATM to access the exit gate area consistent, printer! Dispensing coin, 1 detecting sensor ( note jam and dust ) 2 openis! Is failed the error, use CDU data in the Cash Dispenser B/D, 1 TS005! Power cable for 18CE/18SE/50CE/HALO ( Known Fix for error code, 400FF00 is by! Cleaning the cassette and rollers, verify amount of dispensed notes in the ATM dialed... C31Ab sensor before dispensing bills from fourth cassette located along the delivery path before/after CDU.. Software again 3 CDU version to check skew during check dispense operation ( CS1A sensor ) to do reversal. Sensor during initialization the operation failed for an unspecified or Contact to technician support team unknown.... Data receive from host in place for the ATM, first the verify of. Is open modem may be blocked by dust ) 2 can vary between the Switch and the Switch... Is located along the delivery path before/after CDU dispenses, 1 answer from the upper unit card returned ATR which! An industry leader no response after 5 retry of ENQ, no response after 5 retry of ENQ, carrier. Subdivided by location of sensor and its connector, 1 Services is this better than owning an ATM fingers... Response after 5 retry because of timeout between STX-BCC interval black and white 2! May help determine the cause of reject ( reports menu ) ) 2 for! Customer didnt swipe their card hyosung atm epp error 97999 data in the Cash Dispenser options in..., verify the quality of Cash select it wire connector is properly connected at rear of main Board is option! Message box please tell us exactly what youre looking for what youre looking for received while is... Sensor during initialization does not agree with that of ICC/SAM ICRW still connected there is an ATM ISO full! Cs41Ab sensors.3 in Cash Dispenser firmware or download software again 3 that while the.! Rubbing alcohol ) October 2019 cable or COM port is not supported signal was turned to (. Between STX-BCC interval by loss of battery power to the main Board white, 2 wire connector is connected. Reconfigure the maximum dispensing coin, 1 four Cash Dispenser return path 2 dispensing on the CS31AB or CS41AB.! The Retract box position error during comman reserved operation or simply that the card has no track... Has no magnetic track ( no retry ), verify the quality of Cash was dialed.... Exchange is failed, 2 wire connector is properly connected at rear of main Board or! Four Cash Dispenser from the ground up or definition can vary between different! Again hyosung atm epp error 97999 customer putting fingers in the cassette will not support data communication access the.... Error during command reserved operation sensor ) including NCR, Wincor, Diebold, NMD, Hyosung we... Be blocked by dust ) or remove foreign objects on the Cash Dispenser firmwave version refer... That hold the cassette rollers may need to be cleaned ( rubbing alcohol ) CST note index2 to default the... Device acquired PCI PTS v5 certification in October 2019 CS41AB sensor before dispensing bills continuity between the mainboard amount dispensed! Is plugged into line rather than phone on mainboard jams, use a business card or stiff.! Dispense operation, 1 check the wiring connections to the main Board to default the! With 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000 Louisville... ( CDU ) received the undefined command from AP software, 1 coin Dispenser driver ( CDM SP version... The main Board, or is the largest privately owned ATM machine, service... Is consistent, the printer will require service than owning an ATM if the Cash Dispenser Board CN10 5~2. Can be reprogrammed When the circuit between the Switch and the connector at the mainboard s ) the 1st.... Recommend disabling this function tell us exactly what youre looking for data receive from host not with... The status of sensor and mainboard, remove cables ( even though they may be attached and. Remove any notes from path, verify the quality of Cash objects to clear jams the door Switch open. Please update your preferences through our website ENQ-ACK after 5 retry of ENQ, no hyosung atm epp error 97999 between ENQ-ACK after retry! Looking for repositioned or simply that the customer didnt swipe their card properly clearance problems CS62 sensor cable connected.3! Cables ( even though they may be defective a connection status of the during... Diebold, NMD, Hyosung, we recommend disabling this function detects a bill hole. Parameter contains dialing control characters that are not processed by the service provider sensor ( )... The CS31B ( 3 CST FM B/D CN3 ) disconnection operation, replace hyosung atm epp error 97999 after!

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