When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. Does it write to the profile? When this happens, Outlook wont get past that screen no matter what you do. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. Solution: Then we'll take you through a series of steps tailored to your scenario. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Under the Processes tab, locate all Office processes. For a permanent fix, see the "Resolution" section. While Airplane mode is enabled, launch the, There are several options in the left sidebar. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007
I have found the root cause of this problem. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. Instead, it remains in your Outbox folder. Can any shed any light on this? Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Visit the Microsoft 365 Community for self-help support. This basically means that in your situation profile changes (including the OST) gets removed when logging off. In this article, you will learn why Outlook 365 is stuck while updating the Inbox and Outbox folders and how to troubleshoot and fix the problem. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. Please whitelist stellarinfo.com and request to send the link again. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. Solution: The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. Select COM Add-ins from the Manage dropdown menu and click Go. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. Outlook 365 works on two-way synchronization. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. If the Mailbox did not reconnect, contact Microsoft Support. Click Send/Receive and look at the Work Offline button. Service is functioning normally. Open Outlook in safe mode and check if your Outlook will stop slowing down. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. I have quite a similar issue. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. Under the Processes tab, locate all Office processes. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. Check to see if the user has a valid license. To resolve this issue, delete the value of LoadTransportProviders in the registry. Press OK and close IIS. Step 2: Click 'Next 'on the Welcome screen. The Inbox and Outbox folders should be updated now. If possible, you could try configuring another account to check the result. As a result, you cant access any of your emails with the app. Downside: slow (er) Outlook experience. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. You should also check your email credentials and account settings. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. It should find it and redirect you to the OWA Login. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. DWORD: LoadTransportProviders
Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. This means that Outlook runs in "Online Mode" without caching anything to a local OST. We love reading your suggestions and feedback!
You can create a new profile using the steps below. This gives you a chance to disable any suspicious Outlook add-ins. After creating a new OST, Outlook will synchronize all the mail items. If prompted, enter password, and then click OK. Follow the wizard to install the software. That would be very helpful. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\
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