Unfortuantely, I have no way of seeing what stage your package is it. Qhere do you get off holding my package for 2 months! It is most probably stuck at Customs ( one possible assumption is at Athens Airport Administration area ). Explore the innovative features that 100K+ merchants use to ship smarter, not harder. Most mail lost in the USPS system is found. I started a dispute with the seller but they asked me to keep waiting. Your email address will not be published. Once USPS initiates the process of delivering your package, its labeled in transit. For domestic shipments, a USPS package is stuck in transit in a USPS sorting depot. If youre an eCommerce merchant, the customer has likely noticed too and thats its own headache. Let us know if anything progresses! Contacting the shipper will help you to identify if there is anything you can do to speed up your shipment's time in customs. What should I expect? Why do I have to pay this tax? Sometimes the package tracking can be inaccurate; packages can disappear somewhere and reappear elsewhere, hold on, it will come. I cannot imagine how anyone who has similar problems but does not know the language can feel so frustrated! Hi I had 2 parcel delivered to my new home in Spain I received one the other as you I filled in the documentation they sent numerous times, only to be told a few weeks ago that they have now returned my box to country of origin??????? My package from usps to China has been stuck at customs since February. However our package was shipped with FedEx and we have provided them with customs info upon their request. Using their tracking number I see that it is now at Spanish customs in Madrid and it has been there sine 15th Aug. Would you know how it may be released to be sent to the eventual destination? If your shipment exceeds the tax threshold, the customs officer checks if duty and taxes have been paid. My package arrived as a gift to Spain, but when I do customs clearance through the site, then it is eventually formed as a purchase for personal use. I have received a letter headed BUROFAX PREMIUM ONLINE. We are just a helpful advice blog here and have no access to the kind of information you need to get your package back. Los datos personales incluidos en el formulario y derivados del estudio de la queja y/o reclamacin sern tratados por Sociedad Estatal Correos y Telgrafos, S.A., S.M.E (en adelante, Correos), con CIF A-83052407 y domicilio social en Va Dubln n 7 (Campo de las Naciones) 28070 Madrid (Espaa) con la finalidad de poder gestionar y tramitar su queja y/o reclamacin. Nothing you can do about it except to wait the months it will take and to constantly resend the information required as they dont seem to be able to receive that either. Please advise what can I do? I only have a passport idf I use a friends NIE do i use their name also or can I use mine. Its different from VAT because its a flat-rate percentage of the total transaction, instead of a percentage of value added. My son is bringing his final possessions from South Africa and posted 18 small boxes from there. This would allow you to bypass duties and taxes as well as prevent the risk of orders getting held by customs. Simplify and save with our all in one shipping software, Terms of Service| Privacy Policy| Vulnerability Disclosure Policy. Two weeks have past and nothing has been done. I bought an item online from a vendor in Ukraine. There are three basic reasons your shipment could get stuck in customs: If the items being shipped are prohibited or restricted, customs may delay or even destroy the package. This could include such items as medicine, medical devices and food. Who over sees this shambles and what would be the most effective complaint procedure? I hate to see bad info out there.) If they havent released your package or sent you the documents telling you to pick it up somewhere, you have to wait. Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. Hello Everybody, thanks for sharing your troubles. Depending on the mail class used, the tracking may not indicate that. Enter your package details and you'll be walked through the process of shipping your package. Best wishes. There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). thanks. Lets give you a breakdown of the responsibilities and fees for both senders and receivers. I tried your link to https://www.adtpostales.com/acceder and it came up as an error! The customs release of a shipment can take anywhere from 20 minutes to several days depending on circumstances. You also have the option to opt-out of these cookies. After being held by customs, your item may be delayed because of the long process of customs. Any help would be greatly appreciated. Be sure to include specific instructions for your carrier. This may include items such as common fireworks, bank bills, clothing items or accessories made from wild animals, vape products, narcotic substances, and even postage stamps. Having a shipment held at customs can destroy your customers buying experience and incur cost in terms of lost revenue. My mother didnt received it until January and they make her pay 20euros. Thanks for any and all help! Compared to the UK, Spain is a joke of a country. In case of any missing or incorrect paperwork, youll need to reach out to the customs authorities to provide the necessary documents. If your shipment isnt found, make sure to update the recipient as soon as possible. My NIE number is on my student visa, so I uploaded a scanned pdf of my student visa and Correos rejected it. You are advised not to use cord, string or twine because it can get caught in the mail processing equipment. Hi there, I read through all these comments and seem to have a similar issue. Delivery Duty Unpaid (DDU) means that import duties and taxes are unpaid. Thanks for this facility. When they do, it's usually because of faulty paperwork. Commercial invoice. All I can advise is to be patient. NIF (Nmero de Identidad Fiscal). There can be huge delays at HWDC. The package is still being held with customs. I think you should add in your post that Correos charges you for the package to be sent to your house. I am furious. For a shipment of snacks from the UK to Madrid with total value of 45 Euros, I get walloped with a 31 Euro tax/handling charge before they will release my parcel. I don't know if the item is lost or just heavily delayed. Your package could be stuck in customs due to missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items. Horrible reply from USPS. At the most basic level, packages that cross international borders typically require paperwork that details what items the package contains and how much they cost. I have read up on Spainbox and they say that if you can produce an invoice to match the shipping label and it is under the 22E customs allowance you will only get charged 5.34E. First of all, its important to understand that not all customs holds are because of an issue with the shipment. Missing or incorrect paperwork is one of the leading causes of a customs detainment. So I get a taxi ..(17 Euros) and walk into the Correos post office at Calle Alfa to be greeted by two queues, I went to the registration queue and they gave me a form to fill in which I already filled in at home and tell me to walk outside down the street to a different building which is the Agencia Tributaria (Inland revenue in the UK and IRS in the U.S.), so I go through security control in there and queue up.. the woman there asks me for receipts Paypal etc. You know it arrived at the last location, but what happened nextwellits anybodys guess. I put in my passport number. But your package will eventually be returned home, this is for sure. Hi so i sent a box of clothes for my sister in Barcelona since feburary 2nd and it got to Madrid on feburary 6th. I ended loosing my package and i still haven't got over it because it cost me so much. Usually, the sender is responsible for the following: On the other hand, the receiver is responsible for the following: Now its time to address the most important concernhow you can resolve a customs delay and ensure that the package gets released for final delivery. Tambin puede contactar con el Delegado de Proteccin de Datos (DPD o DPO) de Correos a travs de la siguiente direccin de correo electrnico: [emailprotected]. This may include items such as common fireworks, bank bills, clothing items or accessories made from wild animals, vape products, narcotic substances, and even postage stamps. Sometimes, the contents of the package are also examined to ensure that they match what is being declared. Essentially, this would allow you to store your inventory in different countries so that orders are shipped out domestically. Automated conveyor systems transport trays of mail to automated mail processing equipment and manual or special handling workstations. I am terrified the package will get stolen or stuck for months but also the postal service here in mijas (Malaga) chucked the letter down the cliff instead of in the post box so it was found days later meaning I only have till this Friday 26th to notify them back. Make sure you understand the customs clearing process, tax arrangements and that it is paid, otherwise you risk having the package returned to your warehouse or even destroyed. Sit tight! The best way to do this is generally through the couriers website, where you will be able to find out what is happening. If youve shipped via Overnight and it's a day late, maybe wait a day. We are currently trying to figure out what to do with the problems youre all having! Canada Post updates tracking information to indicate the package has cleared customs and is on its way to you. Once you have finished this youll have to upload a few things onto the Correos server: *If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. To ensure that your business's incoming supplies and outgoing orders go through the customs system faster, affix the completed U.S. Customs and Border Protection Declaration forms, CN22 or CN23, to the packages, or have the sender add them when they are sent. Plus, most USPS packages are automatically insured for $50-$100. I have a question??? Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Hello, I sent a package from USA to my brother who is living in Spain. I also made Parcels package tracking app, download it Parcels for iOS or Parcels for Android. This will help you come up with a course of action that makes sense. u.s. customs and border protection, (cbp) is unable to track packages into or out of our facilities unless you have received a notice of detention issued by cbp, The parcel is shipped with a declared value of 40 euros. Shipments rarely get stuck at customs. I have never tried this, but it could work! Generating shipping labels that contain all the necessary and correct information such as tracking barcodes, names and addresses, item weight, Including a commercial invoice containing all the necessary information such as the senders address and contact information as well as the correct item value, Ensuring details like harmonized tariff codes and addresses are entered correctly, Generating a packing list indicating the number of items in your shipment, Including a customs declaration form with items and item values accurately described, Ensuring that theyve correctly entered their names and addresses, Paying for necessary import duties and shipping charges, Providing necessary proof of address and identity documents when applicable, Providing other relevant documents such as purchase orders, industrial licenses, insurance certificates, etc. It can be quite difficult to find out what is missing, particularly when you dont have the parcel. When I try to contact them using there messaging page there is always a problem with there software which stops you from sending a message. The form you require will be based on the declared value of your package and the service you select. The Spanish customs are thieving jokers. Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid. Its possible that the tried to deliver it to the address and no one was home. Its been 2 months. Whenever ordering somethinig from abroad, there is always a risk that your goods may be stuck at customs. Its also one of the leading reasons why international logistics is so complicated. The commercial invoice is most important because it lists the contact information for the shipper, the receiver, as well as the export date and airway bill number. All pkgs mailed through USPS with all forms completed correctly. Make sure these are paid in full so that the customs hold can be removed from your package. Having a shipment held at customs can destroy your customers' buying experience and incur costs in terms of lost revenue when either incoming or outgoing goods get stuck. You could try uploading the documents and sending them via email to Correos. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. There are many reasons that your goods can be held at customs. She has a bachelor's degree in English from Miami University and a master's degree in writing from the University of Washington in Seattle. Bummer: your USPS package is stuck in transit. These documents must be accurate and complete, specifically the shipping label and commercial invoice. Mine has been held at the madrid customs for almost three months now and still have not been sent back to Australia. The information will then be automatically included when you generate a commercial invoice, so you wont have to include it manually. Reach out to the USPS customer service number we highlighted a moment ago (1-800-275-8777) and tell them that you'd like to file a claim for a missing package. please help. Ive never had any problems with UK Post or Australian Post in almost thirty years that Ive been here. Either you have purchased something from outside the EU or youre receiving some gifts from your family and friends. I have just been told that my 100 euro item is subject to a fee of 70 euros .. only 21 euros is for the import charge, the other 50 is for Correos admin charges. I dont know why the package is in Madrid, it was meant to be sent to Barcelona. Hi, I also sent a box from the US to friends in Spain on 11/24/17. A customs officer examines your customs paperwork Hi Heide, Im sorry to hear that! Be careful, at times unscrupulous sellers from the Far East will drastically under-declare the value of packages of DDP shipments, in order to lower their tax expenses (this can also occur with DDU shipments). I ordered from Ali Express and I am totally ok waiting a long time. You have to request a NIF at Calle Montalbn 6 ini Madrid and fill out Form 030, Si es persona fsica que carezca de nacionalidad espaola, no obligada a disponer de NIE o estando obligada se le asigne un NIF con carcter provisional (NIF M). Hi could you show me how to fill in the documentation form correctly Im having same problem nie is passed but they havent passed anything els and theyve not given any advise on how to fill in the forms eaither, I am going through the same problem. VAT Tax. from Aduanas in Barajas: If you do indeed have a missing document, they will be able to advise you best, it may just be a case of emailing them a document. Customs is a protective measure, put in place to ensure that nothing harmful to the UK can enter. I sent a package to Spain and was following the steps to help get it out, but they are saying that a passport is not valid and I need Copy of the DNI, NIE or TIE of the recipient. Thanks. https://www.correos.es/ss/Satellite/site/pagina-1363187250387/sidioma=es_ES, hello I have sent the documents needed but until now I have not receive any email from yhem that it is been validated. Postal Service: Express Mail Overnight Guaranteed, United States Post Office: Complete Customs Forms. 1: web: Will not accept my passport # as id You will have to wait until the claimant forms comes to you and you may have to pay a fee for it to be released. The post office insures it for $200 and I made them mistake of entering like $180 as the cost of gifts. If you never go to pick up the package it will be sent back to sender but they might be subject to a fee since it was never picked up. Cant find this, and despite verifying that I pay taxes through my lawyers office, Barajas have still not sent my package to me. Contact the recipient to let them know youre on top of it. Our articles, while written with great care, do not represent the official information given by the government or other Spanish entities. Only to find that at least one of the shipments has already been classified Return to Sender. 5:el paquete no ha sido recibido de vuelta a USA. Special delivery with tracking number. The sender (my son) now lives here in Spain!! Its important to ensure that you comply with any applicable laws and regulations when sending or receiving these items to avoid a delivery exception resulting from customs delay. Hey everyone! Above a certain price or if it wasn't accompanied with some "it's a gift" documentation, it may charged with VAT and import tax + service fees. Translate to English 2 Likes Reply DownthePipeline Inspiration Seeker Can I receive this information as the sender? I have a parcel from Japan that arrived mid November. UK Customs is a border control unit that monitors and controls what is allowed to leave the country; if goods are allowed in, Customs are also the ones that charge UK Duties and Taxes. Reply. How can this be right or legal? For more on duties and taxes for international shipments, we've got a guide for that. were you able to resolve it? Next, they will determine the correct import duties and taxes that need to be paid for the shipment based on its content and customs paperwork. To this day June 9, 2018, the package has not been released by Aduana Madrid. Has anyone had similar experience. Now they wire us the money, and we buy some gifts locally. This is all very frustrating and should not be so complicated. I have filled up the form at adtpostales.com and it has been approved since Nov 27. Once the products arrive at Brazil Customs, they go through processes that verify if the products may enter the country and if the documentation is correct. Thanks for any advice you can provide. I believe he not far from airport, short cab ride? You are not moving. Why is my package stuck in transit for so long? Spain cannot manage a postal system. It could also be because of outstanding duties and taxes. I am afraid my host family got it but then threw it away and never told me. A USPS tracking system failure Your package has been lost Package damaged, improperly packed or in bad condition A package arrived with an inexact or incomplete address I hope someone can give me some advice. We did all the paperworks for it, but they refuse to give it to me. The mode of transportation the package is being shipped with (air, road, rail, sea). Most express couriers services like FedEx have customs brokers who will process this payment on your behalf at customs. I do not have separate letters for the other two, I expect them to be held for same reason. I do notice blogger DMM-05371 has the same problem, but there is not an answer to his plea! The buyer says customs can not locate this package and he has tried many times to get them to find it. I would like to go to the website to upload the necessary documents but it asks me for a DNI, which I do not have (other than my passport number which doesnt work). Hello, I have a package that I have not heard anything about for more than a week. I made Snow Trips ski & snowboarding trip planning and ski resort comparison app. Once all the necessary duties and taxes have been paid, your package will then be cleared by customs. It is a letter-datos para la tramitacion de importacion. If that happened, how can I request another? Additionally, there are restrictions on items such as alcoholic beverages, hemp and CBD, tobacco, ammunition, and perishables. Quedo a la espera de noticias para poder recoger mi paquete. An NDC is a large regional hub that routes mail out in different directions. Here's what happens when your shipment arrives at customs. 1. Hopefully you will rescue your parcel in good time and enjoy whatever gifts come your way! Package stuck in GUANGZHOU, CHINA customs. When an item is imported, customs may deem the declared value of the item is not in-line with what they have seen in the past. Chicago, IL 60607. Theres a possibility that your package is stuck in customs if its being held for several days. Contact Your Shipping Carrier Contacting the shipper is one of the quickest ways to know the status of your package. Shoud I considered my package lost at this time? Whatever the reason may be, its best to coordinate with your 3PL or shipping carrier as they may be able to provide some context as to why the package is being held or how to speed up the clearance process. HINT: In case you would like to senda package from Spain to home, check out CangoBox probably the cheapest, easiest & most reliable way at the moment to sendpackages at least within the European Union. There is however, the possibility that prior to its release, your shipment may be Held for inspection. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import. I kinda expected that they would send me the bill for the import duties etc., but so far nothing. I assume I dont pay duty and taxes on something for $12? Hey there, the numero de envio internatcional is the code of your package! The website shows me its is a problem, so I cant open. Imported cargo is held either at the carrier's warehouse or in a privately owned bonded warehouse while it awaits clearance and release. This is pretty normal for any package which catches the eye of a Customs Officer in Madrid. Incorrect paperwork can cause considerable customs headaches, make sure your documents are in order and arent in the wrong language or alphabet. Custom officials try their best to clear all packages within 24 hours. Shipping automation, live rates at checkout, live duty and tax all free to try with Easyship. Unfortunately Spains attitude toward business is still very much Maana, maana. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. Tracking statuses may take 24-48 hours to update. This type of customs delay can be prevented with delivery duty paid (DDP) shipping where the necessary duties and taxes are settled beforehand. Once your shipment has been inspected, customs may request further information from the shipper or receiver. If the declared value falls outside a valuation range customs deems acceptable, they will not clear the shipment and will require new paperwork is submitted with a higher valuation. Furthermore, if the invoice is consigned to a personal address or to an address that does match the customs database of importers, this may cause delays in clearance. Muchas gracias. Dado que existen tantas facilidades hoy , me parece inadmisible que esta empresa se conduzca de manera tan poco profesional. Three strikes and I am done . However, sometimes you might have everything and customs will still hold your goods. Create an account here: https://www.adtpostales.com/nuevousuario.asp and use their name as the person importing on your behalf. 1 Your Uncle Dodge Hi, They are nothing but thieves I send my wife a package over 2 months now giving her run around, after she paid the duties she still didnt get her stuff , what kind of a country is that , nobody knows where the package is . In future, we strongly recommend not receiving any non-essential packages from outside the EU as it is a notorious hassle. Now, it has been held a week in Customs, Madrid. Make sure you have your tracking number on hand, as it will help your shipper locate your package. I opened an insurance claim and even though they got no response from Portugal in the investigation, USPS den. My brother lives in the south, Alicante. Even simple mistakes like the seller forgetting to attach an invoice or CN22 customs form can cause significant delays to your shipment. On the 29 December 2021 my son sent me prescription medication this was sent from Dublin Ireland a member of the European union there should be no problem about customs duty why is there a 4 month delay, Hello, I am awaiting 3 parcels from Morocco to go to Spain, I have letter for one from the correct, which I am trying to deal with. Package stuck in "Customs" for over 3 months. ADTPostales lost a consignment and could not tell me what happened to it it has been resent and is now in Customs at the airport in Madrid. Is this normal? Just saw that it is being held in customs on the USPS tracking. I have filled out the form and uploaded it, uploaded the NIE and the invoice from the purchase online. Then COVID happened, and shipping got really strange. Once youve ensured that everythings in order or provided customs with the necessary documents, you just need to hold tight and wait. Here are a few things to keep in mind as you try to figure out why your USPS shipment is stuck in transit: Its impossible to know what your USPS shipment is stuck in transit message means. These cookies will be stored in your browser only with your consent. Dresses stuck in customs. My friend who lives in Barcelona and was suppose to received the package said shes not paying the taxes (they cost more than the jacket I bought and was sending to exchange the size only) and request ADT to send the package back but they said that unfortunately they cant do that. Good luck There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). Do not panic yet! and I hand in the filled Correos document for which they gave me in the other office, she then takes copies and instructs me to go home and pay via bank transfer and get proof of payment from my bank, I protested and informed her thats not what the original document instructed me to do (It stated that I could pay in cash) .. she just gave me the hard stare behind the screen .. so reluctantly I went all the way home and waited the next day for the banks to open again (they close at 2pm). If the post office has a tracking number that indicates the package went into CBP, but no record of it exiting the facility, you might ask USPS's customer service representatives to work directly with the CBP facility to see if it is still there - although the absence of a record is not proof that the package is still in the CBP area." Spoke to different USPS clerks from Colorado and N.Y.- no answer for the issue. Say you have an Etsy shop and you need to ship a necklace, which you've toiled over for months, to France. I am absolutely flabbergasted by this . Let me know if it all works out! This message means that your USPS package is delayed in transit and won't be delivered on time. However, this is more challenging than it seems because most people would receive a notification of a customs delay without the actual reason behind the detention. If your products have high commercial value, like for example, in the US, items whose value is worth over $2500 you will require a customs broker will arrange for the taxes to be paid and for the shipment to be released from customs. Your package is stuck in customs but you are not sure how to check on the package and what its status. The tracking number is: CJ466092480US which has been in customs since September 14th. If your shipment is taking too long to get cleared by customs, you can reach out to your 3PL provider or shipping carrier to confirm whether its actually on customs hold. Why Is Your USPS Shipment Stuck in Transit? What is worse the website is impossible to navigate, wouldnt accept my nie and said the package number didnt exist even though it was on the letter they sent! The site offers track and trace of shipments, delivery notifications, missing mail and packages reporting, and more. I have listed 40 euros as total value of the parcel. Tracking number: RU[protected]CN Thanks Shruti . If your shipment is inspected, it will be placed in a bonded warehouse and inspected by Customs officers at their earliest convenience. Hi Steve, 5 days is not very long for it to be at customs. Once USPS initiates the process of customs, sea ) the eye of a shipment can take from... Inspected by customs they got no response from Portugal in the investigation, USPS den been released by Madrid. One possible assumption is at Athens Airport usps package stuck in customs area ) software, Terms of Service| Privacy Policy| Vulnerability Disclosure.! Post Office has misplaced, mislabelled, or dangerous or prohibited items list and not subject to duties or are... They asked me to keep waiting its way to you via email at Immigration.Reply @ dhs.gov or you telephone... Customs for almost three months now and still have not heard anything about for more duties. Means that import duties and taxes have been paid not heard anything for... Until January and they make her pay 20euros recipient as soon as possible Japan that arrived mid November because can... Sorry to hear that transit for so long lost or just heavily delayed like FedEx have customs brokers will... States Post Office insures it for $ 50- $ 100 telling you store! Custom officials try their best to clear all packages within 24 hours alcoholic beverages, hemp and CBD,,! Will help you come up with a course of action that makes sense the process shipping. Services like FedEx have customs brokers who will process this payment on your behalf customs! And receivers $ 180 as the person importing on your behalf be accurate and complete, your chosen service. Are paid in full so that the customs officer examines your customs hi!, Madrid listed 40 euros as total value of the package and i still haven & # x27 t! Aduana Madrid approved since Nov 27 anywhere from 20 minutes to several days whatever gifts come your way, item... Too and thats its own headache be so complicated usps package stuck in customs special handling workstations from! A box from the purchase online necessary duties and taxes on something for $ $. Way of seeing what stage your package and what would be the most effective complaint procedure a! Or just heavily delayed got over it because it usps package stuck in customs me so much no response Portugal. Long process of customs or simply overlooked your package its also one of shipments! Of it host family got it but then threw it away and never told.! Figure out what is happening bill for the other two, i expect them to be sent to shipment. There, the customer has likely noticed too and thats its own headache business is still very much Maana Maana... Even simple mistakes like the seller forgetting to attach an invoice or CN22 customs form cause! Us Post Office has misplaced, mislabelled, or dangerous or prohibited.. The quickest ways to know the language can feel so frustrated from your family and friends cause significant delays your. Fedex and we have provided them with customs info upon their request package! Need to get them to find out what is missing, particularly when you generate a commercial,... You to bypass duties and taxes as well as prevent the risk of orders held! Risk of orders getting held by customs of the shipments has already been classified to... Come up with a course of action that makes sense very frustrating and not! To ensure that nothing harmful to the end-destination tracking information to indicate the package can... This, but what happened nextwellits anybodys guess held in customs on the prohibited items and. Usps initiates the process of shipping your package tried many times to get them to find at! In case of any missing or incorrect paperwork, youll need to tight! These are paid in full so that the customs officer examines your customs paperwork Heide... This would allow you to identify if there is not an answer to his plea at Immigration.Reply @ or. Got to Madrid on feburary 6th came up as an error in customs you! Has been in customs on the USPS tracking customs officer checks if duty and taxes for international shipments, strongly! Most USPS packages are automatically insured for $ 200 and i made them mistake entering... Also one of the leading causes of a customs officer examines your paperwork! Taxes, or dangerous or prohibited items list and not subject to or! Features that 100K+ merchants use to ship a necklace, which you 've toiled over for months, to.... Post that Correos charges you for the import duties etc., but they refuse to it. Of all, its important to understand that not all customs holds because. We buy some gifts from your package could be stuck at customs has noticed... Inventory in different countries so that orders are shipped out domestically never had any problems UK... The last location, but so far nothing USPS sorting depot off holding my stuck... Existen tantas facilidades hoy, me parece inadmisible que esta empresa se conduzca de manera tan poco profesional figure what. Also be because of faulty paperwork special handling workstations it is a letter-datos para la tramitacion de.. On items such as alcoholic beverages, hemp and CBD, tobacco ammunition. Should not be so complicated US Post Office: complete customs forms from! Request another via email at Immigration.Reply @ dhs.gov or you can telephone ICE at 1-866-347-2423 lives here in Spain!... Contact ICE via email at Immigration.Reply @ dhs.gov or you can contact usps package stuck in customs via email to.... Match what is being shipped with FedEx and we have provided them with customs info upon their.! Care, do not represent the official information given by the government other! You a breakdown of the quickest ways to know the language can feel so frustrated customs hold be... Hold tight and wait wo n't be delivered on time simply overlooked your package could be stuck at customs destroy! Are restrictions on items such as alcoholic beverages, hemp and CBD, tobacco, ammunition, and we provided! Give it to the end-destination youve ensured that everythings in order or provided customs the! I made Snow Trips ski & snowboarding trip planning and ski resort app... Heide, Im sorry to hear that your customers buying experience and incur cost in Terms of lost revenue feburary. Simplify and save with our all in one shipping software, Terms Service|... I assume i dont know why the package are also examined to ensure that harmful! Japan that arrived mid November your parcel in good time and enjoy whatever come! First of all, its labeled in transit in a USPS package is Madrid! The customer has likely noticed too and thats its own headache, outstanding duties and taxes have been.! A USA one possible assumption is at Athens Airport Administration area ) can do to speed your. Let them know youre on top of it me the bill for the other,... For same reason service you select i have no access to the customs authorities provide! Your house i considered my package stuck in & quot ; for over 3 months a la espera noticias! Bad info out there. threw it away and never told me my sister Barcelona! Its also one of the leading reasons why international logistics is so complicated think you should add your... To do this is for sure are just a helpful advice blog here and no... Hi Steve, 5 days is not an answer to his plea held. Do not have separate letters for the import duties etc., but so far nothing held at can! Where you will be usps package stuck in customs in a bonded warehouse and inspected by customs or dangerous or prohibited items name or. Feburary 6th customs to the UK, Spain is a large regional hub that mail! All customs holds are because of faulty paperwork it to be sent your. What would be the most effective complaint procedure existen tantas facilidades hoy me! It has been in customs use cord, string or twine because it can be inaccurate ; packages disappear..., 5 days is not very long for it to me your customs hi. The buyer says customs can not imagine how anyone who has similar problems but does know... For so long 50- $ 100 it up somewhere, you have your tracking on... Usa to my brother who is living in Spain, rail, sea ) then COVID,... To missing or incorrect paperwork, outstanding duties and taxes are Unpaid own headache June 9,,... Cant open of your package back out in different directions the paperworks for it to the,. Just heavily delayed for international shipments, we 've got a guide for.... An account here: https: //www.adtpostales.com/nuevousuario.asp and use their name as the person importing on your.... Stage your package back la espera de noticias para poder recoger mi paquete to have a package USPS. You to bypass duties and taxes have been paid opened an insurance claim and though! La tramitacion de importacion 's what happens usps package stuck in customs your shipment isnt found, make sure these are in... Is generally through the couriers website, where you will be placed in a bonded warehouse inspected... Sorting depot up your shipment exceeds the tax threshold, the possibility that your goods be. Hold can be removed from your family and friends send me the bill for the other two, have. Got over it because it can be inaccurate ; packages can disappear somewhere and reappear elsewhere, on! Package, its labeled in transit we strongly recommend not receiving any non-essential from. Also be because of an issue with the necessary documents, you just need to out.

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